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If you’re not satisfied, for any reason, within 90 days you get a full refund -- No questions asked (other than how we could have provided better features or service to fit your business).

We strive to be there for wherever you sell and however you ship, so we’re always working towards having every selling channel solution ever. For the full list of our partners, check out this page.

Nothing. Zero. Zilch. Nada. Our mission is to make you efficient at fulfilling your orders – wherever you sell. We don’t think it’s right to charge you more if you want to use multiple selling channels to grow your sales. The only time you would see an additional fee is if the selling channel you want to connect is a Premium Integration.

We offer free support to all of our subscribers via our e-mail help desk, live chat, live webinars, and extensive knowledge base. Our techs are available during local business hours, and we’re always monitoring ShipStation for any emergency issues. You can view our entire support policy here.

Any shipping label that is generated through ShipStation (including return labels), any external fulfillment (like FBA), or “mark as shipped” order processed through ShipStation is considered a single shipment. Reprinting a prior shipping label is not counted as an additional shipment, but re-shipping an order (as in, generating a new label) is counted.

Upon connecting your own carrier, shipments created will incur a BYO per- shipment fee. ShipStation Carrier shipments are excluded from these fees. Also, please note that you are responsible for your postage and insurance costs. For prepaid postage, you can set up specific auto-refill amounts. You'll be billed just like you always have been for all the post-billed postage.

Sure thing! It’s easy to change your account’s plan to a different one. We’ll be there if you have a sudden influx of orders and need to ship more than what your previous plan allowed. (In case you have a downturn, that’s no problem, either; we’ll be there.)

Absolutely! Once you sign into the app, you can cancel your account by going into the settings and going to your subscription plan, or reach out to [email protected]. We’ll be sad to see you go!

We will not charge you a dime unless you upgrade your subscription. If you need to purchase insurance or postage, we’ll collect billing information then for those partners. If you want to upgrade to a ShipStation subscription, we’ll bill you at the end of your 30-day free trial for the plan that you choose.

Yes, you are able to connect your carrier accounts with an associated per shipment fee.

1. $0.22 USD, Startup Plan
2. $0.13 USD, Accelerate Plan
3. $0.08 USD, Scale Plan

For High Volume Plans, book a time with one of our shipping experts.

Speak to an Expert

The per shipment fee is charged if a merchant identifies itself as as (i) having its own direct carrier account and (ii) deciding to use the rates available in its own direct carrier account. This type of merchant would receive access to the "connect with your carriers page" via ShipStation.